FREQUENTLY ASKED QUESTIONS
I received my rug and it has some creases and wrinkles. What should I do?
Your rug was folded for delivery. This means the leather has been “stressed” and created some folds and creases. Just open your brand new rug and install it at its new spot. All the creases will go away once the leather has been given some time to relax, and it WILL lay flat.
Can you deliver my rug rolled instead of folded?
We don’t roll our rugs. The reason being that the hair gets messy and instead of “folding” creases, you get all sort of bumps, creases and wrinkles all over. Please don’t roll your rug for storage purposes, it will keep much better folded.
How do I flatten my cowhide rug once it’s delivered?
It is completely normal for your rug to create creases during shipping.
Just lay your rug flat, it will need some time to relax after it is unfolded.
Any creases will come out after a few days of laying flat and your rug will go back to its natural state.
You can help speed up the process by applying heavy weight on your rug. Some ideas: use books, magazines, an upside-down table, another rug or heavy blanket. These all work. Or just leave it be, it will flatten down by itself in due time.
How do I take care of my rug?
Our patchwork rugs are made with high quality, properly tanned cowhides, making them very resistant, durable and rustic.
Your rug doesn’t need any special care or cleaning products. Just include your cowhide rug in your normal cleaning routine; once in a while you can simply give it a shake outside to remove dust.
You can sweep, brush or gently vacuum your rug regularly, lightly sucking out dust and dirt particles. Be careful to never use your vacuum with a beater brush, or any extra brushes attached, as this can tangle or ruin the hair.
Please keep in mind to place your rug on a completely dry floor! After cleaning the floors, sometimes some humidity remains, and placing your rug on top of this will make it absorb the moisture. So always, always place your rug on a completely dry floor.
What should I do if I spill something on my rug?
You can wipe your leather area rug’s hair smoothly in the direction of the hair with a cloth dampened in mild soap and water.
Do not soak the cowhide.
DO NOT wash in a washing machine or dry clean.
For common spills like coffee, tea, juice, wine or food: soak up liquid spills with a paper towel, removing any solid matter beforehand by scraping gently in the direction of the hair with a flat object. Afterwards wipe the cowhide hair with a damp cloth using a solution of mild soap and water.
Your rug is amazingly durable, so don’t be afraid of living it in. Kids can play on the rug and toys won’t ruin it.
You can eat and have common food spills on your rug, and it will be very easy to clean.
I have a pet and I’m afraid it will ruin the rug. What should I do?
Pets love cowhide. Just let them be. They will usually find their favorite napping spot and use it for ages! If your pet gets your rug dirty, just use a damp cloth with a water-soap solution to clean the rug and let it dry completely.
Your pets can roll on it and nothing will happen, so don’t worry.
What if I have a big, big party at home?
If you’re having a lot of people walking and dancing on your rug, you can tape it down to the floor by using double-sided tape. This won’t ruin your rug at all, we’ve done it a thousand times at shows and high traffic areas.
What if my rug is placed in a very high traffic area? (i.e. a hotel lobby, a corridor, a clubhouse, a hallway)
Same as with a big house party, you can tape it down to the floor by using double-sided tape. This won’t ruin your rug at all, we’ve done it a thousand times at shows and high traffic areas.
I’d like to add an under-pad. I think I might need it. Should I do it?
We don’t recommend using any kind of under pads for our rugs. The special backing or natural soft suede on your rug have amazing grip to any kind of floors. That being said, if you’re an under-pad-fan, just try it for a couple of weeks/months without the pad before deciding on buying one. And if you do, go for the slimmest kind you can find.
Why is the rug so “thin”? I thought it would be fluffy and thick!
Your rug is made out of real, natural cowhides. For these kinds of area rugs we have a motto: the thinner, the better. You don’t want to kick and trip on your cowhide rug, and we don’t add extra thickness by any way, respecting the style of the original material.
Will the hair shed in time?
No. When a cowhide is properly tanned the hair will not shed or fall out. Be careful not to leave your rug damp or wet for a long time, as this will not be beneficial for the hair and the leather.
How can you keep your prices and give me the best quality?
Easy. We own the tannery and the factory, no third person involved. You are getting prime quality at direct from factory prices.
I have a photo, sketch, design, idea I’d like to have customized. Can you help me?
Yes, always. We love seeing new models come to life through you. Just send us your photo, sketch or idea and we’ll work on it.
What's the lead time?
Our rugs are completely custom made to order.
We have a lead time of 22 business days for our classic designs. If your order is a custom or special rug, we'll be in touch at all times to let you know your lead time, but just like you, we like to have them ready as soon as we can, trust us!
Want to know about our Return Policy?
We have a 30-day 100% Money Back Guarantee Policy. But, please read more about it on our Return Policy.
What are the shipping rates?
We offer free shipping for the US and Canada.
For other countries, take a look at the chart below: